Role: Application Support
Location: Bridgwater, Somerset
Work Pattern: Office-based, Monday to Friday
Salary: £23-28k Dependant on Experience
Connect IT Recruitment has partnered with an international software management company and we are looking to add to their experienced and dynamic support team to provide their users with top-quality support.
The role is a full-time office-based position; however, you will occasionally be required to attend shows and events away from the office.
The ideal candidate must have good IT skills and in the perfect world some agricultural work experience or exposure to the agricultural sector.
You will need to be able to learn efficiently and quickly and be able to represent the company correctly as a first point of contact.
·Serve as the first point of contact for customers seeking software support over the phone, online or via email
·Deliver structured online training for new customers
·Work together with our network of international colleagues
·Answering incoming support phone calls from our customers
·Basic issue resolution using template responses where applicable
·Providing internal office IT support to the team where required
Technical support: 1 year
Customer service: 1 year
·Experience working on an application support helpdesk or technical customer-facing role in a business environment.
·Excellent verbal and written communication, with an eye for detail
·Willingness to listen and then ask relevant questions to help diagnose technical issues
·Organised and able to prioritise
·Customer oriented and calm under pressure
If you are looking to progress your career in IT, looking to work in an environment where you are valued for your inputs and rewarded for your efforts, apply now or Reach out Directly to Luke Hodges vias LinkedIn