Customer Success Manager
London, England- Full-time – Permanent
Salary: £40,000 -£50,000
Connect IT has partnered with a B2B-focused client with a significant focus on providing innovative workspace solutions to their clients.
As a Customer Success Manager, you will be responsible for overseeing the end-to-end customer experience and managing projects to ensure the successful delivery of solutions. This role will require you to be a customer advocate, a problem solver, and a project management expert.
·Foster a deep understanding of customer needs and challenges to ensure our solutions align with their requirements.
·Assist in solution design, analyzing audit data, and crafting recommended solutions.
·Manage customer expectations, service delivery, and problem resolution while identifying opportunities for growth.
·Collaborate with internal and external stakeholders for contract changes, customer agreements, and thorough auditing.
·Oversee project implementations, ensuring they are on time, on budget, and meet quality standards.
·Develop and manage project plans, identifying and mitigating risks along the way.
·Identify and implement process enhancements, and record and manage internal issues.
·Promote a customer-centric culture within the organization, driving a focus on delivering outstanding customer experiences.
Key Skills and Qualifications:
·3 years’ experience as a Customer Success Manager with a focus on Project Management or similar.
·Highly motivated and driven to achieve customer success and business goals.
·Strong communication skills, both written and verbal, to interact with customers and internal teams.
·Ability to work autonomously and effectively as part of a team.
·A deep understanding of customer needs and a commitment to delivering solutions that align with those needs.
·Capable of analyzing customer data to derive insights for improved service and customer satisfaction.
·Focused on achieving results, both for the customer and the company, to drive mutual success.
·Prince 2 qualification or equivalent is preferred.
Perks & Benefits
·Holiday entitlement – 25 days per year plus 8 bank holidays.
·3 Flex days - These are days that can be taken at any time during the annual leave year, without notice.
·Regular training and development opportunities to enhance your skills and progress in your career.
·Company’s Wellbeing Programme - designed to promote and maintain your overall health and work-life balance.