Role: Service Desk Manager
Location: Bridgwater
Salary: £28,000.00-£35,000.00 per year + Bonus Scheme
Work Pattern: Office Based, Monday – Friday
Connect IT Recruitment has partnered with an international software management company and we are looking to add to their experienced and dynamic support team to provide their users with top-quality support.
The role is a full-time office-based position; however, you will occasionally be required to attend shows and events away from the office.
The ideal candidate must have good IT skills and in the perfect world some agricultural work experience or exposure to the agricultural sector.
You will need to be able to learn efficiently and quickly and be able to represent the company correctly as a first point of contact.
Your Responsibilities:
·Working with the UK Manager to lead the UK Helpdesk to schedule and deliver online training, support, and installations to our users throughout the UK
·Organizing Workflow for the team
·Serve as the first point of contact for customers, veterinarians and consultants seeking software support over the phone, online or via email on the Client Platform
·Work together with our network of international colleagues
·Providing hands-on office IT support to the team where required
Requirements:
·Experience working on an application support helpdesk or technical customer-facing role in a business environment.
·Excellent verbal and written communication, with an eye for detail
·Willingness to listen and then ask relevant questions to help diagnose technical issues.
·Organised and able to prioritise
·Customer-oriented and calm under pressure
If you are looking to progress your career in IT, looking to work in an environment where you are valued for your input and rewarded for your efforts, apply now or Reach out Directly to Luke Hodges vias LinkedIn