IT Service Delivery Manager

Location Ballyclare
Discipline: Software Development, Executive Search & Senior Appointments
Job type: Permanent
Salary: Up to £50,000 DOE
Contact name: Luke Hodges

Contact email:
Published: 2 months ago

Job Title: IT Service Delivery Manager
Location: County Antrim
Work Pattern: Office Based, Monday - Friday, 09.00 - 17.30
Salary: Up to £50k DOE

Connect IT is proud to announce its collaboration with a leading distribution and logistics company. As a result of continuous expansion, we are actively seeking a qualified individual to become part of our team in the role of IT Service Delivery Manager.

The ideal candidate for this position should possess a diverse range of technical knowledge, with a proven track record in support desk management and IT infrastructure. This integral role will be stationed at our client's head office, serving as the central hub for delivering IT services to users across the company

Main Duties include:

·Effectively manage and coordinate all aspects of the IT support desk to ensure the smooth delivery of IT support services across the group.

·Drive and maintain high support call quality through the team, ensuring prompt responses to all logged support calls.

·Foster strong relationships with business users, ensuring their requirements and needs are met effectively.

·Manage the shift schedules of the support desk workforce to ensure uninterrupted 24/7 coverage.

·Ensure that IT infrastructure and security projects adhere to schedules and are completed within designated timelines.

·Oversee the management of IT systems, infrastructure, and security to ensure optimal performance and compliance.

·Enforce compliance with policies and procedures among team members to maintain a consistent and secure working environment.

·Collaborate closely with other departments within the IT team to support the successful implementation of new IT applications.

·Ensure all support documentation is up to date and accessible by collaborating with other IT departments.


·Proven track record in effectively managing IT teams while fostering a culture of continuous improvement.

·Exceptional written and verbal communication skills, with a strong focus on providing excellent customer service.

·Extensive experience in utilizing and managing helpdesk ticketing systems.

·Possess a can-do attitude with a keen eye for detail.

·Proficient in diagnostic and troubleshooting skills.

·Strong abilities in prioritization and organizational tasks

·Thorough understanding of virtualization, networking, firewalls, switching, and security technologies.

·Capable of generating comprehensive reports to communicate support desk performance statistics effectively.

If you are looking for to progress your career into IT Service Management or are looking to move to a company that rewards its staff for their inputs, please feel free to apply now or reach out directly to Luke Hodges via LinkedIn